Refund policy
# 1. Return and Refund Policy
We want you to be confident in your Stay Sharp Sports purchase. Because figure-skating equipment is highly specialized and is often fitted, sharpened, mounted, shaped, altered, or sourced for an individual skater, eligibility for a return depends on the condition of the product and any work performed on it.
## Return window
You may request a return of an eligible item within **30 days after delivery**. To begin a return, email **mark@staysharpsports.com** before sending the item back. Include your order number, the item you wish to return, and the reason for the return.
Returns sent without prior authorization may be delayed or refused. Approved returns should be sent to:
Stay Sharp Sports
3225 East Vallejo Court
Gilbert, Arizona 85298
United States
## General return conditions
To qualify for a return, an item must be unused, unworn, unwashed, unaltered, and in its original condition, with all original tags, packaging, accessories, and documentation. Proof of purchase is required.
Stay Sharp Sports may decline a return or reduce the refund when an item is returned damaged, incomplete, used, altered, or in a condition that prevents it from being sold as new, except when the condition resulted from a verified defect or an error by Stay Sharp Sports.
## Figure-skating boots
Boots are eligible for return only when they:
- have been tried on indoors on a clean surface;
- show no skating wear, blade marks, creasing, scuffing, soiling, or odor;
- have not been baked, heat shaped, punched, stretched, molded, modified, or otherwise fitted; and
- include the original box, insoles, laces, tags, accessories, and packaging.
Once a boot has been heat shaped, punched, stretched, modified, skated in, or otherwise customized for a customer, it is not returnable.
## Figure-skating blades
Blades are eligible for return only when they are new, unmounted, unsharpened, unused, unaltered, rust-free, and in their complete original packaging. A blade that has been sharpened, mounted, engraved, modified, or used is not returnable.
## Apparel and accessories
Apparel must be unworn, unwashed, free of marks and odors, and returned with its original tags and packaging. Accessories must be unused, complete, and in their original condition and packaging.
For hygiene and safety reasons, certain opened or used personal-care, close-contact, or protective items may be ineligible for return when they cannot reasonably be resold as new. Any such restriction will be disclosed on the applicable product page when possible.
## Services, fitting work, and modifications
Charges for completed services and labor are nonrefundable. This includes sharpening, mounting, fitting, heat shaping, molding, punching, stretching, profiling, engraving, repair, customization, and similar work.
Skate fit and performance are affected by foot shape, skating level, technique, growth, socks, orthotics, blade placement, and personal preference. A recommendation or fitting consultation does not eliminate the need for the customer to communicate discomfort or fit concerns promptly. Nothing in this policy limits rights relating to defective workmanship.
## Final-sale items
The following are final sale and are not eligible for return or exchange unless they arrive damaged, are defective, or Stay Sharp Sports supplied the wrong item:
- custom-made, personalized, engraved, or modified products;
- heat-shaped, punched, stretched, sharpened, mounted, profiled, or otherwise serviced equipment;
- special-order products sourced specifically for a customer;
- gift cards; and
- items clearly marked "Final Sale" on the product page or at the time of purchase.
Clearance merchandise is returnable only when the product page does not identify it as Final Sale and it otherwise satisfies this policy.
## Special orders
A special order is merchandise obtained specifically for a customer that Stay Sharp Sports does not ordinarily hold as available stock. Special orders become final sale once the order has been placed with the supplier, unless otherwise agreed in writing. If a supplier cannot fulfill a special order, Stay Sharp Sports will offer an appropriate substitute, obtain the customer's agreement to a revised fulfillment date, or issue a refund for the unfulfilled item.
## Damaged, defective, or incorrect items
Inspect your order promptly after delivery. Contact us at **mark@staysharpsports.com** as soon as possible if an item arrives damaged, appears defective, or is not what you ordered. Include your order number and clear photographs when applicable.
When Stay Sharp Sports confirms that an item is defective, damaged in transit, or shipped incorrectly, we will provide an appropriate remedy, which may include replacement, repair, store-paid return shipping, or a refund. Normal wear, misuse, improper care, incorrect installation by another party, accidental damage, and damage caused after delivery are not manufacturing defects.
## Exchanges
The most reliable way to exchange an eligible item is to request a return and place a separate order for the replacement. This prevents the desired size, color, or model from selling out while the original item is in transit. We may arrange a direct exchange when practical, but replacement inventory is not guaranteed.
## Return shipping
Customers are responsible for return shipping costs for ordinary returns and exchanges. Use a trackable, adequately insured shipping method and package the item carefully. Stay Sharp Sports is not responsible for a return shipment that is lost or damaged before it reaches us.
When a return results from a verified defect, shipping damage, or Stay Sharp Sports error, we will provide return instructions and cover reasonable return shipping costs.
Original shipping charges and expedited-shipping charges are nonrefundable except when required by law or when the return results from a verified Stay Sharp Sports error.
## Refunds
We will inspect an authorized return after it arrives and notify you whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the refund.
If only part of an order is returned, any shipping refund will be calculated according to the circumstances of the order and applicable law. We do not issue a gift card instead of a required monetary refund without the customer's agreement.
## Cancellations
Contact us promptly if you need to cancel an order. We will make reasonable efforts to cancel an order that has not been fulfilled and for which special-order purchasing, customization, fitting work, or other services have not begun. Cancellation is not guaranteed after fulfillment or individualized work begins.
This policy does not restrict any non-waivable consumer rights provided by applicable law.
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