Shipping policy

Shipping Policy

## Order processing

Orders for in-stock merchandise generally process within **1–3 business days**, excluding weekends and holidays. Processing time is the time required to prepare an order before carrier pickup and is separate from the carrier's estimated transit time.

Orders that include sharpening, mounting, profiling, heat shaping, customization, special sourcing, or other services require additional processing time. Any timeframe communicated for this work is an estimate unless expressly identified as guaranteed.

High-volume periods, new product releases, competitions, holidays, severe weather, carrier disruptions, and supplier delays may affect processing and delivery estimates.

## In-stock, supplier-stock, and special-order products

"In stock" may refer to inventory available for fulfillment from a Stay Sharp Sports location. Some specialist products may instead be available through a supplier or may require special ordering. When an item is not immediately available for shipment, we will provide available timing information when reasonably possible.

Inventory information can change quickly and does not constitute a guarantee until the order is accepted and allocated for fulfillment. If we cannot fulfill an item within the stated or reasonably expected timeframe, we will contact you with available options. You may agree to a revised timeframe, choose an available alternative, or cancel the unfulfilled item for a refund.

## Shipping rates and delivery estimates

Available shipping methods, rates, and carrier estimates are displayed at checkout based on the order and destination. Delivery dates are estimates unless a service is expressly sold as guaranteed. Carrier transit begins after the carrier accepts the shipment.

Stay Sharp Sports does not control delays caused by carriers, weather, service interruptions, customs, incorrect or incomplete addresses, restricted delivery access, or other events outside our reasonable control. We will nevertheless provide reasonable assistance with a documented carrier issue.

## Address accuracy

Customers are responsible for entering a complete and accurate shipping address. Contact **mark@staysharpsports.com** immediately if an address needs correction. We cannot guarantee an address change after fulfillment begins.

Additional shipping costs resulting from an incorrect address, refused delivery, or unclaimed shipment may be deducted from a refund or charged before reshipment, to the extent permitted by law. Customized, serviced, special-order, and final-sale merchandise remains subject to the restrictions in our Return and Refund Policy even when a shipment is returned to sender.

## Tracking

When tracking is available, shipment information will be sent to the email address or contact method associated with the order. Tracking may take time to update after a label is created. A shipping-label notification does not necessarily mean the carrier has taken possession of the package.

## Lost, delayed, or damaged packages

If tracking shows an unusual delay or your package appears lost, contact us at **mark@staysharpsports.com**. We may ask you to confirm the delivery address, check with household members or the delivery location, and cooperate with a carrier claim.

Report visible shipping damage promptly and retain the product, shipping carton, labels, and packing materials while the claim is reviewed. Photographs may be required. Do not discard damaged merchandise or packaging until we provide instructions.

## Local pickup or delivery

When local pickup or local delivery is offered at checkout, follow the instructions in your confirmation notice. Do not arrive for pickup until you have received notice that the order is ready. Identification or order confirmation may be required. Local pickup availability does not mean every item is physically present at the pickup location when the order is placed.

## International shipping

International shipping availability and rates are shown at checkout. The recipient is responsible for customs duties, import taxes, brokerage charges, and other destination-country fees unless checkout expressly states otherwise. These charges are not controlled by Stay Sharp Sports and are not included in the product price or shipping charge unless specifically indicated.

Customs processing may delay delivery. Customers are responsible for confirming that ordered products may lawfully be imported into the destination country. If an international shipment is refused, abandoned, or returned because charges were not paid or import requirements were not met, actual outbound and return costs may be deducted from any available refund, subject to applicable law and the eligibility rules for the product.

## Shipping delays and cancellations

We aim to ship within the timeframe stated at purchase. If we cannot ship within the promised timeframe—or, when no timeframe was stated, within the period required by applicable law—we will provide notice and an opportunity to accept the delay or cancel the unfulfilled merchandise for a refund.

Questions about shipping may be sent to **mark@staysharpsports.com**.

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